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Our UK address will be your returns address
Suitable for low & high volume sellers
We'll handle your returned packages as instructed
A reliable & discreet service you can trust
No long contracts & transparent pricing
Get your new UK returns address in minutes!
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We sort and manage returns by the name in which they are addressed to. For example, your mailing name could be your brand name, website or business name. Each account allows the use of up to 2 mailing names.
If you need to receive returns in more than 2 names, the cost per additional mailing name is £2.99 per month.
We can forward your packages to you anywhere in the world. We’d normally consolidate them into one package (to save on postage) and send to you at your preferred frequency (normally weekly or monthly). All you pay is the cost of postage (Royal Mail standard rates, unless you specify a different delivery provider) + 20% handling/packaging fee.
You can collect your packages in person from our UK offices in Birmingham at no extra charge.
To arrange a collection, please email us at least 24 hours in advance. A valid photo ID is required when collecting your packages.
For the duration you hold an active account with us, we can hold and securely store your packages at no extra charge until further notice (as long as the amount isn’t excessive).
If you don’t want or need any packages that have been returned, then we can dispose of them for you at no extra charge. If you authorise us to dispose of them, you agree that we may do so in a way that we deem appropriate taking into account what would be most environmentally friendly.
If you sell in the UK and need a reliable returns address for customer returns, our service is the hassle-free solution you’ve been looking for. Whether you’re overseas or simply prefer to keep your personal or business address private, our UK returns address makes it easy to manage returns without the stress. Known as a returns processing service, reverse logistics, or returns management, it’s designed to streamline your operations and keep your customers happy.
You’ll be authorised to use our real UK street address as your returns address.
The actual address is based in the Midlands (Birmingham). You do not need to be based in or even near our location yourself to use the service (we have clients worldwide).
The full address will be released to you when you sign-up (we do this to prevent unauthorised use).
We give you a real, physical UK mail address to use which gives a better impression, image and improved credibility.
With us, we tailor our service to suit your business requirements with flexible mail handling.
Our service is also more private, discreet and confidential compared to Royal Mail’s PO Box service. As if that wasn’t enough, we’re cheaper too, with no long contracts.
Our service is designed for anyone who sells small-medium sized products online; regardless of volume. We work with individuals, sole traders/proprietors and companies from the UK and around the world.
We can accept small-medium sized parcels and packages, including any deliveries that need to be signed for. We just ask that items aren’t excessive in weight and size.
You must ensure that when you give out your new returns address, it is clear to any customers sending a return to you that they should include your mailing name (for example, the name of your store). You must also inform us of any mailing names you intend to use so that returns received can be matched to your account.
As standard, our packages allow two (2) mailing names. For example, this could be the name of your business, website or brand. If you require more than two names, you can purchase additional mailing names at a cost of £2.99 each per month. To add additional mailing names, please contact us.
We’ll handle your returns exactly as you’ve instructed us to. You can specify how you would like us to handle your returns during the sign-up process. If you need to change these instructions at any point, just contact us.
You can choose to have your returns:
Forwarded on to you (UK and worldwide)
Stored until further notice
Collected in person (by appointment)
Inspected & logged
Disposed of
You can change/update your mail handling preferences at any time by contacting us.
Yes, you can collect your returns from our UK office by appointment.
We don’t allow walk-ins, so please email us at least 24 hours in advance to arrange a collection. A valid photo ID is required to ensure we only release packages to the correct recipient.
If you’ve opted to have your returns forwarded, it will typically take 1-2 working days to be received from when it left our premises. For international, it will normally take between 3-7 working days from when it left our premises.
If you’ve asked us to open, inspect, photograph and notify you or log your returns as we receive them, we aim to do this within 24 hours (excluding bank holidays and weekends) of receiving it at our premises.
If you no longer require our service and wish to cancel, please contact us. Your account will be terminated and mail returned to sender at the end of the current period.
As a global supplements brand, we’ve used Yours Virtually for the past year now to receive and manage our returns. We’ve found Yours Virtually to be reliable, efficient and overall, very easy to work with. We’re looking forward to a long-term relationship with Yours Virtually.
We sell a range stationery products on Etsy, eBay and TikTok Shop. As our products are generally low value, we needed an inexpensive way to accept returns. Yours Virtually has been the perfect solution for us. The team is always so helpful and have made dealing with our returns painless.
