Privacy Policy

This Privacy Policy explains how YoursVirtually.com, a brand owned and operated by World Interactive LLC, a Delaware limited liability company (“Company,” “we,” “our,” or “us”), collects, uses, discloses, and protects personal information in connection with our website and services. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals located in the European Union and the United Kingdom, and applicable United States federal and state privacy laws.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to all personal information we process in connection with:

• Visitors to our website and users of our online platforms.

• Clients who subscribe to or use our services, including virtual mailbox, virtual receptionist, and virtual assistant services.

• Individuals whose data may be handled by us in the course of delivering services on behalf of our clients.

This Privacy Policy explains what data we collect, how we use it, with whom it may be shared, and the rights you have in relation to your data.

2. Data Controller and Data Processor Roles

For the purposes of GDPR and other applicable data protection laws, the Company acts as a data controller when it collects and determines the purposes and means of processing personal information relating to Clients (for example, account information, billing details, and identity verification documents).

When the Company processes personal information on behalf of Clients (for example, when handling incoming mail, telephone calls, or virtual assistant tasks), the Company acts as a data processor and processes that data solely on the documented instructions of the Client.

3. Information We Collect

We may collect the following categories of personal information:

We collect contact information such as name, address, telephone number, and email address. We collect identity verification information such as government-issued identification, utility bills, or other documents, particularly in connection with USPS Form 1583 for virtual mailbox services. We collect payment and billing information such as credit or debit card details, billing addresses, and transaction records. We collect communications data such as emails, calls, and messages exchanged with us in the course of providing services. We collect service-related content such as incoming mail, call messages, and information submitted for virtual assistant tasks. We collect website usage information such as IP addresses, browser type, operating system, and device identifiers. We also use cookies and tracking technologies as described in Section 6 below.

We collect this information directly from you, automatically through your use of our website, or from third parties such as payment providers, couriers, and postal services.

4. How We Use Personal Information

We use personal information to provide, maintain, and improve our services. This includes creating and managing accounts and subscriptions, delivering services such as handling mail, managing telephone calls, and completing virtual assistant tasks, processing payments and preventing fraud, verifying identity including compliance with USPS and anti-money laundering regulations, communicating with Clients including responding to inquiries and sending service updates, meeting legal and regulatory obligations, maintaining security and preventing misuse of our services, improving our website and services, and where required by law relying on your consent to use personal data for marketing or cookie-based analytics.

5. Legal Bases for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases for processing:

The processing is necessary for the performance of a contract with you. The processing is necessary for compliance with a legal obligation, for example USPS regulations or tax obligations. The processing is necessary for the purposes of our legitimate interests, such as improving services and preventing misuse, provided these interests are not overridden by your fundamental rights and freedoms. Your consent, where applicable, such as for marketing communications or the use of certain cookies.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect information about browsing behaviour and device use. These cookies may be essential for the operation of the website, used for analytics and performance purposes, or for personalization and advertising where applicable.

We will request your consent before placing non-essential cookies on your device where required by law. You can manage cookie preferences through your browser settings and our cookie banner or management tool.

7. Disclosure of Information

We may disclose personal information to service providers and vendors who process data on our behalf, including IT support, cloud storage, payment processors, and telecommunication providers. We may disclose data to postal and courier services in connection with virtual mailbox services, to third-party call routing and telecommunications providers in connection with virtual receptionist services, and to virtual assistants and subcontractors engaged to perform tasks on behalf of Clients. We may also disclose data to legal and regulatory authorities, courts, or law enforcement where required by law, and to prospective buyers or business partners in the event of a business transaction such as a merger or acquisition.

We do not sell personal information to third parties.

8. Service-Specific Privacy Practices

Virtual Mailbox Services:

When providing virtual mailbox services, we act as both a data controller and a data processor. We are required by U.S. federal law to collect and retain USPS Form 1583 and associated identification documents. We process mail and related data solely as instructed by Clients. We do not open, share, or disclose mail contents except as required to perform services or when compelled by law. Service addresses may change from time to time, and reasonable efforts will be made to provide advance notice.

Virtual Receptionist Services:

When providing virtual receptionist services, we process call data including caller ID, call content, and message information strictly for the purpose of delivering the service. Where lawful, we may record calls. We act as a data processor in respect of such call data, handling it only on the Client’s instructions.

Virtual Assistant Services:

When providing virtual assistant services, we process information submitted by Clients in order to complete tasks. This may include personal data of third parties provided by the Client. We act solely on the Client’s instructions and do not assume responsibility for the accuracy, legality, or appropriateness of the information provided.

9. International Data Transfers

We are based in the United States. If you are located outside the United States, your information may be transferred to and stored in the United States or other jurisdictions that may not provide the same level of data protection as your home country. Where required by law, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your information.

10. Data Retention

We retain personal information only for as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce agreements. For virtual mailbox services, we retain USPS Form 1583 and related identification records for as long as required by law.

11. Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure, and we cannot guarantee the absolute security of information transmitted to or through our systems.

12. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. Under GDPR, these include the rights to access, rectify, erase, restrict, or object to the processing of your data, as well as the right to data portability. Where processing is based on consent, you may withdraw consent at any time.

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request disclosure of the categories of personal information collected, the right to request deletion of personal information, and the right to opt out of certain disclosures. We do not sell personal information as defined under CCPA.

To exercise your rights, please contact us using the details provided in Section 15.

13. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will delete it as soon as possible.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. If changes are material, we will provide notice by email or other appropriate means.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

YoursVirtually.com
World Interactive LLC
651 North Broad Street, Middletown, Delaware 19709
Email: info@yoursvirtually.com – Attn: Privacy

If you are located in the European Union or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.